Contact Us
A person reads every one of these.
Support and everything else
Questions, bugs, billing, refunds, cancellation, data deletion. Same address for all of it — there is no ticket maze here.
Response time
Within 2 business days
Usually the same day. SaaSFoundry is a small operation, which is why the answer comes from someone who can actually change the thing you are writing about.
Billing and refunds
Write to hello@saasfoundry.app from the address on the account. Our refunds and cancellation policy covers the usual cases, and you can cancel yourself in Billing without writing at all.
Payments are handled by Paddle as merchant of record, so Paddle appears on your statement rather than SaaSFoundry. Invoices and tax receipts come from them; ask us if you cannot find one.
Reporting a security problem
Email hello@saasfoundry.app with security in the subject and we will reply within one business day. Please give us a reasonable window to fix an issue before publishing it. We will not threaten you for reporting one in good faith.
Data requests
To export or delete your data, use Settings in the app, or write to us and we will do it. Deletion is permanent. What we store and for how long is in the privacy policy.
Status
If you cannot reach the app at all, that is worth telling us about even if you expect we already know — the thing about a monitoring service failing is that it is the least likely to notice.